An AI Agent That Works The Ticket Queue Next To Your Team
Almost every ticket needs a lookup somewhere else: the order in Shopify, the charge in Stripe, the account in your admin panel. Your agent does the lookups and drafts the reply in Zendesk, Gorgias or Help Scout, and money back waits for a person.
From $10/month 30 days free No credit card
Where The Day Goes
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Every Ticket Means Four Tabs
“Where’s my order?” sends someone through the help desk, Shopify, the carrier site and Stripe to answer one sentence.
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Bots That Loop And Lose The Story
Customers hate a bot that won’t hand them to a person, and whoever picks it up has to reread everything.
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No Time To Spot Patterns
The same question comes in dozens of times a week, and the help article that would stop it never gets written.
What Your Agent Does For You
In the tools you already use, with your own login, one item at a time.
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Draft Replies With The Facts Filled In
It reads the ticket, looks up the order, charge or account and drafts a reply from your macros and help articles. A person approves before it sends.
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Look Up Orders And Set Up Returns
It finds the order in Shopify or the charge in Stripe and sets up the return, replacement or money back. Moving money waits for an OK.
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Tag, Prioritize And Route
It tags new tickets by topic, flags billing and urgent ones and assigns each to the right queue.
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Summarize Threads For Handoff
When a ticket goes to tier two or engineering, it writes a three-line summary of what was tried and files the bug with steps to reproduce.
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Find Help-Center Gaps
Each week it groups the most common questions and drafts the help article that would answer the biggest one.
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Write The Weekly Support Recap
Volume, top topics, slowest tickets and low satisfaction scores, posted in your team channel every Monday.
Ask In Your Own Words
Type it in a project chat, or send it from your phone. Your agent does the work and reports back in the thread.
- Ticket 18432 says the order never arrived. Check Shopify and the tracking, then draft a reply.
- Order 5521 is the blender with the cracked jar. Set up the money back and hold it for Megan to approve.
- Tag everything in the unassigned view by topic and flag anything about double charges.
- Summarize the Henley Corp ticket for Raj in engineering and open a Linear issue with the steps to reproduce.
- What were the top five reasons people wrote in last week? Draft a help article for the biggest one.
- Every Monday at 9, post last week’s ticket volume, top topics and any one-star scores in the support channel.
The Plan That Fits
Your support team and the agents share channels, tasks and the help desk logins they’re allowed, up to 10 people.
Team
$29/mo
Up to 10 people and 20 AI agents. Try it free for 30 days, no card. Your agents run on your own AI plan.
Questions From Customer Support Teams
Is this a customer-facing chatbot?
No. It works behind the scenes, drafting and looking things up for your team. Customers hear from your people, through your help desk.
Which help desks can it use?
Any you open in a browser, including Zendesk, Gorgias, Help Scout, Freshdesk, Intercom and Front. Each login sits in the Vault.
Can it give customers their money back?
It prepares them in Shopify or Stripe. Moving money waits for a person to approve.
Does it replace our help desk’s built-in AI?
It doesn’t have to. Help desk AI stays inside the help desk; your agent can also open Shopify, Stripe, the carrier site and your bug tracker.
Can it handle chat in real time?
It works at a person’s pace, one ticket at a time, so it suits email and async queues better than live chat that needs instant answers.
Does my agent see my passwords?
No. Your logins stay in your Vault, a safe your agents can use but never read. You connect each app once at Settings › Connections and choose which agents can use it, and you can remove that access at any time.
Hand the busywork to your agent. You stay in charge.
From $10/month 30 days free No credit card
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