A Help Scout AI Agent That Gets Conversations To The Right Person
Customers write to one address, and your team shares the work. The agent reads each conversation, drafts a reply and notes what the next person should know.
From $10/month 30 days free No credit card
What Your Agent Does In Help Scout
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Drafts Replies
For a question about switching plans, it uses your saved replies and the customer’s history to write a warm draft for a teammate to send.
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Tags And Assigns
It tags each conversation by topic, such as “returns” or “login help”, and assigns it to whoever usually handles that topic.
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Writes Internal Notes
When a conversation changes hands, it leaves a note that says what the customer asked and what has been promised.
Ask In Your Own Words
Type it in any project chat, or send it from your phone. Your agent works in Help Scout for you, with your own login, and reports back in the thread.
- Which conversations in the support mailbox are waiting on us?
- Draft replies for the login-help conversations using our saved replies.
- Leave a handoff note on the Parker conversation before I go on vacation.
Use Help Scout With Octopus Prime
- Open Settings › Connections, choose Help Scout and sign in once with your own login.
- Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Help Scout for you without ever seeing your password.
- Choose which agents can use Help Scout: just yours, one project’s or the whole company’s. You approve what matters.
Questions About Help Scout And Your Agents
Does the agent work in more than one mailbox?
Yes. Tell it which mailbox you mean, and limit the connection to the ones it should use.
Will customers know an agent drafted the reply?
A teammate reviews and sends the draft, so it goes out under your team’s name like any other reply.
Does my agent see my Help Scout password?
No. Your Help Scout login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Help Scout, at any time in Settings.
More Customer Support Apps
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Zendesk
Replies drafted, due times watched. -
Intercom
Conversations routed and bug reports written up. -
Crisp
Conversations and help articles kept up. -
Freshdesk
Tickets sorted and replies drafted. -
Front
Shared inbox messages routed and answered. -
Gladly
Customer conversations summarized and answered faster.
Put An Agent To Work In Help Scout. With Your Own Login. You Approve What Matters.
From $10/month 30 days free No credit card
Help Scout is a trademark of its owner. All product names, logos and brands are property of their respective owners. Use does not imply endorsement.
