Customer support

An AI Agent For Crisp That Keeps Your Inbox Under Control

Crisp puts every customer conversation in one inbox, and it fills quickly. Your agent sorts it, drafts the answers and tells you which questions your help articles should cover.

From $10/month 30 days free No credit card

What Your Agent Does In Crisp

  • Sorts The Inbox

    It reads new conversations, labels them by topic and puts anything urgent at the top for the person on shift.

  • Drafts Replies

    For a question about changing a delivery address it writes a reply with the steps and leaves it for review.

  • Spots Gaps In Help Articles

    Each week it lists questions asked more than once that your knowledge base does not answer and drafts the missing article.

Ask In Your Own Words

Type it in any project chat, or send it from your phone. Your agent works in Crisp for you, with your own login, and reports back in the thread.

  • What conversations are waiting for a reply right now?
  • Draft an answer to the visitor asking about shipping to Canada.
  • Write a help article for the question we got five times this week.

Use Crisp With Octopus Prime

  1. Open Settings › Connections, choose Crisp and sign in once with your own login.
  2. Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Crisp for you without ever seeing your password.
  3. Choose which agents can use Crisp: just yours, one project’s or the whole company’s. You approve what matters.

How agents use apps without passwords

Questions About Crisp And Your Agents

Does it reply to customers directly?

Replies are drafts by default. A person on your team approves them first, and you can allow direct answers for simple questions.

Can it see all of our conversations?

It sees what the connected Crisp user can see in the workspace, and you choose which agents may use that connection.

Does my agent see my Crisp password?

No. Your Crisp login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Crisp, at any time in Settings.

Put An Agent To Work In Crisp. With Your Own Login. You Approve What Matters.

From $10/month 30 days free No credit card

Octopus Prime opens November 7, 2026.

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