A Gladly AI Agent That Gets Every Conversation Ready To Answer
Your customers write in on several channels and your team wants the whole story in one place. The agent reads the Gladly timeline for you and has a reply ready before anyone opens it.
From $10/month 30 days free No credit card
What Your Agent Does In Gladly
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Summarizes A Customer’s History
Name a customer and the agent reads their past Gladly conversations, then gives you three lines on what they asked, what was tried and what is still open.
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Drafts Replies In Your Voice
It writes a reply to a delayed-delivery question using your usual tone and the order details already in the conversation, ready for an agent to review.
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Routes Tricky Cases
When a conversation turns into a billing dispute, the agent flags it in your project and points to the teammate who usually handles those.
Ask In Your Own Words
Type it in any project chat, or send it from your phone. Your agent works in Gladly for you, with your own login, and reports back in the thread.
- Summarize everything Dana Park has written to us in the last month.
- Draft a reply to the open conversation about the damaged blender, and keep it short.
- Which conversations have been waiting for a reply since yesterday morning?
Use Gladly With Octopus Prime
- Open Settings › Connections, choose Gladly and sign in once with your own login.
- Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Gladly for you without ever seeing your password.
- Choose which agents can use Gladly: just yours, one project’s or the whole company’s. You approve what matters.
Questions About Gladly And Your Agents
Can the agent see all of my customers’ conversations?
It sees what the Gladly user you connected can see. Connect a user with narrower access if you want it to see less.
Will it answer customers without a person looking?
Not unless you allow it. Drafts stay in your project for review, and sending can be set to ask first.
Does my agent see my Gladly password?
No. Your Gladly login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Gladly, at any time in Settings.
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Put An Agent To Work In Gladly. With Your Own Login. You Approve What Matters.
From $10/month 30 days free No credit card
Gladly is a trademark of its owner. All product names, logos and brands are property of their respective owners. Use does not imply endorsement.
