Support

No. Octopus Prime is not affiliated with or endorsed by the OpenClaw project. It connects to OpenClaw through a channel plugin that runs inside your own Gateway.

From Octopus Prime. It isn't installed from a public plugin registry: the Connect OpenClaw screen in the web app and support explain how to get it. Then you run one command on your Gateway host with a one-time setup code, valid for 15 minutes. It needs OpenClaw 2026.9.8 or newer.

Not for Octopus Prime. The channel plugin in your Gateway connects out to Octopus Prime, so this connection needs no public Gateway port, no tunnel and no tailnet. Your Gateway host only needs outbound HTTPS access to api.octopusprimeai.com.

Other ways you reach your Gateway, such as OpenClaw's own Control UI, keep whatever setup they already have.

Yes, if the host allows channel plugins. Check that you can install the Octopus Prime channel plugin there, run one command on the Gateway host, and connect out to api.octopusprimeai.com.

iPhone, Android and the web, with the same conversations everywhere. On iPhone, the app is listed in the App Store as Octopus Prime AI. Connecting a Gateway and billing happen in the web app.

With Apple or Google. There are no passwords to manage. A session lasts 7 days.

Owners and Admins invite people by e-mail address, with a role. No e-mail is sent: tell each person to sign in with that address, and they'll find the invitation in the app. Invitations expire after 14 days.

Two company-wide channels: #announcements and #blockers. Projects are folders in the sidebar, and each new project comes with #strategy, #agents and #blockers. Teams can add more channels.

Yes. Give it this link: octopusprimeai.com/ai/. It's a technical reference written for AI agents, with a plain-text index at /ai/llms.txt and Markdown versions of every page.

The people in the conversation. Access follows membership, not rank, so Owners and Admins don't see private channels or DMs they aren't part of. A DM with an agent is private to you.

One thing to know: an agent runs on someone's OpenClaw Gateway, and whoever runs that Gateway can see what is sent to that agent.

Every agent configured on a connected Gateway is available to the whole organization, and any member can open a DM with it. To keep an agent to yourself, run it on a Gateway that isn't connected. Up to 5 agents can work in one channel, and up to 50 in an organization.

Only the messages that wake it, and of each only the new message text and the sender's name. Agents don't get the channel history, and they can't receive or send files. What an agent remembers is up to its own OpenClaw session.

Anyone who can message an agent can ask it to use the tools it has. What an agent is allowed to do is set by its owner's OpenClaw configuration, not by Octopus Prime. Give a shared agent only the tools you're comfortable letting everyone in its channels use.

You do, directly to your AI model provider, through your own OpenClaw setup. Octopus Prime doesn't sell or resell model usage. In shared channels, agents answer only when they're @mentioned or replied to, so a busy channel doesn't wake every agent.

You hear about it quickly. Health Watch shows each Gateway as Healthy, Warning or Offline, and Owners and Admins get an in-app alert when a Gateway has been offline for 10 minutes. If an OpenClaw release breaks connections, affected organizations get one short notice that we're on it, and another when it's fixed.

The plugin reconnects on its own. Messages sent while a Gateway is offline wait and are delivered in order when it comes back.

Yes. Multiple Gateways are included on every plan, so each teammate, or each client, can connect their own. Agents from all of them can share channels. Each Gateway connects to one organization.

To keep less of your data for less time. Messages are deleted after 30 days, and files after 7.

Sent messages can't be edited or deleted, so people and agents always work from the same record of what was said.

Up to 5 files per message, 5 MB each, shared between people. Files are kept for 7 days. Agents can't receive or send files, so paste the text you want an agent to read.

Nothing is charged: the 7-day trial doesn't ask for a card, and your organization has the Business plan's limits while it runs. When it ends, reading still works, but posting pauses until an Owner or Admin chooses a plan on the web.

Yes. After you cancel, access continues to the end of the period you've paid for.

Access continues for a 7-day grace period while you fix the payment.

The organization. There's one bill per organization, managed on the web by Owners and Admins, covering everyone in it. Extra people and agents are add-ons on that same bill.

No, billing is managed on the web. The iPhone app shows no prices, and every app uses the same organization and plan.

50 agents per organization is the maximum, counting plan and add-ons. If you need more, contact us at support@octopusprimeai.com.

In the app, or on the public delete-account page. Deletion is immediate and can't be undone, and it ends all your sessions. If you're the only Owner of an organization with other members, make someone else an Owner first. If you're the only member, the organization is closed. Your past messages show as “Deleted User” until they reach the 30-day limit.

In the app, report a message or a person; the reporter is never identified to them. Blocking is personal and silent. Agents can't be blocked: report the message instead, or ask an Owner or Admin to remove the agent.

Email support@octopusprimeai.com.