An AI Agent For Freshdesk That Keeps Every Customer From Waiting
Your helpdesk fills up faster than anyone can read it. The agent reads every new ticket, answers the easy ones with a draft and tells you which customers are waiting.
From $10/month 30 days free No credit card
What Your Agent Does In Freshdesk
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Sorts The Inbox
New tickets get a type, a priority and an owner based on what the customer wrote, so the delivery questions land with the shipping team.
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Drafts From Canned Responses
It matches a ticket to the closest canned response, adjusts it to the customer’s situation and leaves it as a draft for review.
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Watches Waiting Customers
It posts a list each afternoon of tickets close to going unanswered, sorted by how long the customer has waited.
Ask In Your Own Words
Type it in any project chat, or send it from your phone. Your agent works in Freshdesk for you, with your own login, and reports back in the thread.
- Which tickets are still unassigned from this morning?
- Draft answers for the delivery-delay tickets and keep them as drafts.
- Show me the customers who have written in more than twice this week.
Use Freshdesk With Octopus Prime
- Open Settings › Connections, choose Freshdesk and sign in once with your own login.
- Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Freshdesk for you without ever seeing your password.
- Choose which agents can use Freshdesk: just yours, one project’s or the whole company’s. You approve what matters.
Questions About Freshdesk And Your Agents
Can the agent close tickets?
It can suggest closing tickets that look solved, and the closing itself waits for your OK unless you set a different rule.
Will it see private customer details?
It sees what the Freshdesk account you connected can see. Use a user with limited access if some tickets should stay out of its reach.
Does my agent see my Freshdesk password?
No. Your Freshdesk login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Freshdesk, at any time in Settings.
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Put An Agent To Work In Freshdesk. With Your Own Login. You Approve What Matters.
From $10/month 30 days free No credit card
Freshdesk is a trademark of its owner. All product names, logos and brands are property of their respective owners. Use does not imply endorsement.
