An Intercom AI Agent That Sorts And Drafts Customer Replies
Your team owns the customer relationship; your agent handles the busywork around it. It routes new conversations, drafts replies, turns bug reports into clear write-ups and helps Fin answer more on its own.
From $10/month 30 days free No credit card
What Your Agent Does In Intercom
-
Send Conversations To The Right Team
Your agent reads each new conversation, adds the tags your team uses and moves it to the right team inbox, like billing, onboarding or your VIP queue.
-
Draft Replies From Past Answers
Your agent writes a reply from your help articles and the way your most experienced teammates answered before. Someone on your team reads it and sends it.
-
Turn Bug Reports Into Clear Write-Ups
When a customer reports a bug, your agent writes it up with the steps, screenshots and account details, links similar conversations and tags them all for your product team.
-
Fill The Gaps Fin Can’t Answer
Your agent looks at conversations Fin handed to your team, finds the questions that keep coming back and drafts a snippet or article. You publish it.
Ask In Your Own Words
Type it in any project chat, or send it from your phone. Your agent works in Intercom for you, with your own login, and reports back in the thread.
- Anything waiting on us in the VIP inbox?
- Draft a reply to Mike about changing his billing email.
- Three people said the calendar sync broke today. Write it up for the product team.
- What did Fin hand over most this week?
- Tag every conversation about the new pricing page and send them to Lisa’s team.
Use Intercom With Octopus Prime
- Open Settings › Connections, choose Intercom and sign in once with your own login.
- Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Intercom for you without ever seeing your password.
- Choose which agents can use Intercom: just yours, one project’s or the whole company’s. You approve what matters.
How Intercom Work Flows Into Octopus Prime
-
Bug Write-Ups Land In Your Product Project
Each write-up is posted in your product project with links to the Intercom conversations, so engineers read the customer’s own words.
Projects -
Teach It How Your Team Answers
Show your agent a few replies you’re proud of and the phrases to avoid, and its Intercom drafts start to sound like your team.
Teach Your Agent -
Ask About A Customer In The Chat
Ask about a tricky customer in your project chat. Your agent pulls their past Intercom conversations and answers right there, and teammates can jump in.
Conversations
Questions About Intercom And Your Agents
Which Intercom login should I connect?
Your own teammate login. Intercom gives each login to one named person, so your agent works as you and sees only the inboxes your role can see.
Does it replace Fin?
No. Fin answers customers in the Messenger. Your agent works in the inbox with your team: it routes what Fin hands over, drafts replies and writes the content that helps Fin answer more next time.
Will it message customers who haven’t written in?
No. Intercom’s rules don’t allow unsolicited messages or spam, so your agent only drafts replies to people who contacted you, and a person sends each one.
Does my agent see my Intercom password?
No. Your Intercom login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Intercom, at any time in Settings.
More Customer Support Apps
All Support Apps-
Zendesk
Replies drafted, due times watched. -
Crisp
Conversations and help articles kept up. -
Freshdesk
Tickets sorted and replies drafted. -
Front
Shared inbox messages routed and answered. -
Gladly
Customer conversations summarized and answered faster. -
Gorgias
Store support tickets handled with order context.
Put An Agent To Work In Intercom. With Your Own Login. You Approve What Matters.
From $10/month 30 days free No credit card
Intercom is a trademark of its owner. All product names, logos and brands are property of their respective owners. Use does not imply endorsement.
