A Gorgias AI Agent That Answers Online Store Customers Faster
Online shoppers ask where their order is, how to return it and whether it fits. Your agent reads the ticket, checks the order and drafts the answer.
From $10/month 30 days free No credit card
What Your Agent Does In Gorgias
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Answers Order Questions
For a where-is-my-order ticket, it looks up the order, finds the tracking status and drafts a reply with the delivery date.
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Handles Return Requests
It checks the order against your return policy, writes the reply with the steps and flags the odd ones for a person to decide.
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Spots Repeat Problems
Each week it groups tickets by cause and tells you when many customers are writing about the same product or carrier delay.
Ask In Your Own Words
Type it in any project chat, or send it from your phone. Your agent works in Gorgias for you, with your own login, and reports back in the thread.
- Which tickets are asking about orders that have not shipped yet?
- Draft replies to the return requests that fit our return window.
- What were the most common complaints in tickets this week?
Use Gorgias With Octopus Prime
- Open Settings › Connections, choose Gorgias and sign in once with your own login.
- Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Gorgias for you without ever seeing your password.
- Choose which agents can use Gorgias: just yours, one project’s or the whole company’s. You approve what matters.
Questions About Gorgias And Your Agents
Can the agent see order details?
It sees what the Gorgias account you connected shows on each ticket, such as the customer’s recent orders and tracking status.
Can it cancel or change an order?
It can prepare the change and explain it. Anything that touches an order or a payment waits for your OK.
Does my agent see my Gorgias password?
No. Your Gorgias login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Gorgias, at any time in Settings.
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Gladly
Customer conversations summarized and answered faster.
Put An Agent To Work In Gorgias. With Your Own Login. You Approve What Matters.
From $10/month 30 days free No credit card
Gorgias is a trademark of its owner. All product names, logos and brands are property of their respective owners. Use does not imply endorsement.
