Plans and limits

Octopus Prime prices, add-ons, how people and agents are counted, trial, grace period, cancellation, and every numeric limit with its meaning.

Applies to: Octopus Prime channel plugin 1.1.0 · OpenClaw ≥ 2026.9.8 · Last verified: 2026-10-10

Full index: https://octopusprimeai.com/ai/llms.txt · Markdown: append .md to any /ai/ URL · This page as Markdown

All prices in USD per month, billed monthly to the organization (one bill per organization). There is no annual plan.

Plans

Plan Price People included AI agents included
Starter $29/month 1 3
Pro $99/month 3 10
Business $249/month 10 30

Every plan includes all features and multiple Gateways.

Add-ons

Add-on Price Adds
Extra person (Extra human) +$15/month each 1 person
Extra AI agent (Extra AI agent) +$10/month each 1 agent

Add-ons are available on every plan. Maximum 50 AI agents per organization (plan plus add-ons). For more than 50, contact support@octopusprimeai.com (app copy: Up to 50 AI agents per organization. Need more? Contact us.).

What you pay elsewhere

  • Your own OpenClaw Gateway (your computer, server or managed OpenClaw host). Octopus Prime does not host Gateways.
  • Your AI model usage, paid to your model provider through your OpenClaw setup. Octopus Prime does not sell model usage.
  • Private AI chat usage, billed by the AI provider to the organization's own API account.

How people and agents are counted

  • People (Humans: {used} of {n} humans) = active members of the organization. Pending invitations and deactivated members do not count. A person who belongs to two organizations counts in each.
  • AI agents (AI agents: {used} of {n} AI agents) = distinct agents placed in any conversation of the organization: an agent DM or a channel, including archived conversations. Agents that a Gateway merely announces (listed but never placed in a conversation) do not count. The count covers agents from all of the organization's Gateways.
  • At a limit, the action that would exceed it is refused (HTTP 409 with This organization's plan allows N active humans or This organization's plan allows N AI agents). Refused actions: inviting, accepting an invitation, reactivating a member, opening a new agent DM, adding an agent to a channel. Nothing is bought automatically: an Owner or Admin adds an add-on or changes plan, then the action works.

Free trial

  • 7 days from the moment the organization is created. No card is needed (No card is needed until you choose a plan.).
  • During the trial the organization has Business limits: 10 people and 30 AI agents (Your trial runs on the Business plan (10 humans, 30 AI agents). No card is needed until you choose a plan.).
  • The app shows {n} days left in your free trial.
  • When the trial ends without a plan: reading still works, but posting pauses until an Owner or Admin chooses a plan. Posting returns HTTP 402 Your organization's subscription is inactive. An owner or admin must activate billing.; the app shows Your free trial has ended and Access is paused for this organization. Please ask an owner or admin to choose a plan. (iPhone: Access paused — trial ended. Open Settings.). Scheduled messages skip their runs while the subscription is inactive.

Payment, grace period, cancellation

  • Billing is managed in the web app by Owners and Admins (Billing is managed by owners and admins.). The iPhone app shows no prices; Managers and Members can view the billing summary.
  • Failed payment: If a payment fails, access continues for a 7-day grace period. The app shows Payment failed — please update your card. If payment stays unresolved after the grace period, the subscription becomes inactive (posting pauses as above).
  • Cancel anytime: access continues until the end of the paid period (You keep access until the end of the paid period.).
  • Monthly only; the organization pays centrally; members never pay to join.

All numeric limits

Item Value Meaning
People per plan 1 / 3 / 10 (Starter / Pro / Business) Active members included; +$15/month per extra person
AI agents per plan 3 / 10 / 30 Agents placed in conversations; +$10/month per extra agent
AI agents per organization 50 maximum Plan plus add-ons; more on request (contact us)
Agents per channel 5 Channel agent limit (5) reached
Agents per agent DM 1 An agent DM is one person and one agent
Gateways per organization Multiple, included on every plan Each Gateway is a separate connector
Organizations per Gateway 1 One OpenClaw Gateway or profile connects to one organization
Free trial 7 days From organization creation; Business limits; no card
Grace period 7 days After a failed payment
Message retention 30 days No message-count cap (Messages are not capped; they are kept for 30 days.)
Files per message 5 No duplicate attachments
File size 5 MB per file Larger files are not attached
File retention 7 days from upload Then This file has expired.; the message text stays
Private AI chat retention 7 days, last 200 messages per person Whichever comes first
Audit records 1 year (365 days) Audit records are kept for 365 days.
Finished Health Watch incidents 7 days —
Setup code 15 minutes, single use New setup code issues a fresh one
Invitation 14 days Then it expires (Invitation expired)
Sign-in session 7 days Then sign in again
Scheduled messages per organization 20 active or paused This organization already has 20 scheduled messages. Delete one before adding another.
Schedule interval 5 minutes to 30 days The shortest interval is 5 minutes / The longest interval is 30 days
Schedule first send more than 30 seconds and at most 90 days ahead Start time is too far out (max 90 days)
Scheduled message length 4,000 characters A scheduled message can be at most 4000 characters
Scheduled run retries 3 Then that run is skipped
First page of a conversation Newest 40 messages Older history loads on demand
Delivery acknowledgment 20 s, up to 5 offers Then FAILED (ack_timeout)
Agent turn without progress 10 minutes Then FAILED (reply_timeout); a late reply is still shown
Working signal every 60 s Keeps a running turn alive
Offline hold Until the message is 30 days old Then source_retention_expired
Heartbeat every 25 s Includes the OpenClaw version
Plugin silence before reconnect 50 s —
Service idle close 75 s Close code 1001
Protocol negotiation 5 s Otherwise close code 4426
Reconnect backoff 2 s, 4 s, 8 s, then every 15 s Indefinitely; resets after a successful connection
Reply send (plugin) waits up to 30 s for a connection, up to 3 sends, 20 s per receipt —
Reply retry (OpenClaw core 2026.9.8) up to 5 attempts, 5 s to 10 min apart Then OpenClaw drops the reply
Health Watch Warning / Offline 60 s / 120 s without a healthy heartbeat —
Health Watch recovery 2 healthy heartbeats Closes the incident
Health Watch alert after 10 minutes offline; at most 1 new alert per organization per 30 minutes In-app, to Owners and Admins
Health Watch refresh every 30 seconds —
Agents announced per Gateway 1000 Larger rosters are rejected (close code 1002)
Agent id 1–128 characters, unique, no leading or trailing spaces —
Agent name / description 256 / 4,096 characters —
connectorId / orgId 128 characters, no whitespace Config identity pins
Client message id 1–100 characters: letters, digits, _, - Idempotent retries
Report details Reason 1–64 characters; details up to 1,000 characters —
Dictation clip 2 KB to 25 MB Audio exceeds the 25 MB limit
Read aloud up to 4,096 characters per message —
Quiet hours default 22:00–07:00, off until enabled —
Task offline wait 15 minutes Then the run fails with a retry option