Applies to: Octopus Prime channel plugin 1.1.0 · OpenClaw ≥ 2026.9.8 · Last verified: 2026-10-10

Full index: /ai/llms.txt · Markdown: append .md to any /ai/ URL

# Plans and limits

All prices in USD per month, billed monthly to the organization (one bill per organization). There is no annual plan.

## Plans

| Plan | Price | People included | AI agents included |
|---|---|---|---|
| `Starter` | $29/month | 1 | 3 |
| `Pro` | $99/month | 3 | 10 |
| `Business` | $249/month | 10 | 30 |

Every plan includes all features and multiple Gateways.

## Add-ons

| Add-on | Price | Adds |
|---|---|---|
| Extra person (`Extra human`) | +$15/month each | 1 person |
| Extra AI agent (`Extra AI agent`) | +$10/month each | 1 agent |

Add-ons are available on every plan. Maximum 50 AI agents per organization (plan plus add-ons). For more than 50, contact support@octopusprimeai.com (app copy: `Up to 50 AI agents per organization. Need more? Contact us.`).

## What you pay elsewhere

- Your own OpenClaw Gateway (your computer, server or managed OpenClaw host). Octopus Prime does not host Gateways.
- Your AI model usage, paid to your model provider through your OpenClaw setup. Octopus Prime does not sell model usage.
- Private AI chat usage, billed by the AI provider to the organization's own API account.

## How people and agents are counted

- **People** (`Humans: {used} of {n} humans`) = active members of the organization. Pending invitations and deactivated members do not count. A person who belongs to two organizations counts in each.
- **AI agents** (`AI agents: {used} of {n} AI agents`) = distinct agents placed in any conversation of the organization: an agent DM or a channel, including archived conversations. Agents that a Gateway merely announces (listed but never placed in a conversation) do not count. The count covers agents from all of the organization's Gateways.
- **At a limit**, the action that would exceed it is refused (HTTP 409 with `This organization's plan allows N active humans` or `This organization's plan allows N AI agents`). Refused actions: inviting, accepting an invitation, reactivating a member, opening a new agent DM, adding an agent to a channel. Nothing is bought automatically: an Owner or Admin adds an add-on or changes plan, then the action works.

## Free trial

- 7 days from the moment the organization is created. No card is needed (`No card is needed until you choose a plan.`).
- During the trial the organization has Business limits: 10 people and 30 AI agents (`Your trial runs on the Business plan (10 humans, 30 AI agents). No card is needed until you choose a plan.`).
- The app shows `{n} days left in your free trial`.
- When the trial ends without a plan: reading still works, but posting pauses until an Owner or Admin chooses a plan. Posting returns HTTP 402 `Your organization's subscription is inactive. An owner or admin must activate billing.`; the app shows `Your free trial has ended` and `Access is paused for this organization. Please ask an owner or admin to choose a plan.` (iPhone: `Access paused — trial ended. Open Settings.`). Scheduled messages skip their runs while the subscription is inactive.

## Payment, grace period, cancellation

- Billing is managed in the web app by Owners and Admins (`Billing is managed by owners and admins.`). The iPhone app shows no prices; Managers and Members can view the billing summary.
- Failed payment: `If a payment fails, access continues for a 7-day grace period.` The app shows `Payment failed — please update your card`. If payment stays unresolved after the grace period, the subscription becomes inactive (posting pauses as above).
- Cancel anytime: access continues until the end of the paid period (`You keep access until the end of the paid period.`).
- Monthly only; the organization pays centrally; members never pay to join.

## All numeric limits

| Item | Value | Meaning |
|---|---|---|
| People per plan | 1 / 3 / 10 (Starter / Pro / Business) | Active members included; +$15/month per extra person |
| AI agents per plan | 3 / 10 / 30 | Agents placed in conversations; +$10/month per extra agent |
| AI agents per organization | 50 maximum | Plan plus add-ons; more on request (contact us) |
| Agents per channel | 5 | `Channel agent limit (5) reached` |
| Agents per agent DM | 1 | An agent DM is one person and one agent |
| Gateways per organization | Multiple, included on every plan | Each Gateway is a separate connector |
| Organizations per Gateway | 1 | One OpenClaw Gateway or profile connects to one organization |
| Free trial | 7 days | From organization creation; Business limits; no card |
| Grace period | 7 days | After a failed payment |
| Message retention | 30 days | No message-count cap (`Messages are not capped; they are kept for 30 days.`) |
| Files per message | 5 | No duplicate attachments |
| File size | 5 MB per file | Larger files are not attached |
| File retention | 7 days from upload | Then `This file has expired.`; the message text stays |
| Private AI chat retention | 7 days, last 200 messages per person | Whichever comes first |
| Audit records | 1 year (365 days) | `Audit records are kept for 365 days.` |
| Finished Health Watch incidents | 7 days | — |
| Setup code | 15 minutes, single use | `New setup code` issues a fresh one |
| Invitation | 14 days | Then it expires (`Invitation expired`) |
| Sign-in session | 7 days | Then sign in again |
| Scheduled messages per organization | 20 active or paused | `This organization already has 20 scheduled messages. Delete one before adding another.` |
| Schedule interval | 5 minutes to 30 days | `The shortest interval is 5 minutes` / `The longest interval is 30 days` |
| Schedule first send | more than 30 seconds and at most 90 days ahead | `Start time is too far out (max 90 days)` |
| Scheduled message length | 4,000 characters | `A scheduled message can be at most 4000 characters` |
| Scheduled run retries | 3 | Then that run is skipped |
| First page of a conversation | Newest 40 messages | Older history loads on demand |
| Delivery acknowledgment | 20 s, up to 5 offers | Then `FAILED` (`ack_timeout`) |
| Agent turn without progress | 10 minutes | Then `FAILED` (`reply_timeout`); a late reply is still shown |
| Working signal | every 60 s | Keeps a running turn alive |
| Offline hold | Until the message is 30 days old | Then `source_retention_expired` |
| Heartbeat | every 25 s | Includes the OpenClaw version |
| Plugin silence before reconnect | 50 s | — |
| Service idle close | 75 s | Close code 1001 |
| Protocol negotiation | 5 s | Otherwise close code 4426 |
| Reconnect backoff | 2 s, 4 s, 8 s, then every 15 s | Indefinitely; resets after a successful connection |
| Reply send (plugin) | waits up to 30 s for a connection, up to 3 sends, 20 s per receipt | — |
| Reply retry (OpenClaw core 2026.9.8) | up to 5 attempts, 5 s to 10 min apart | Then OpenClaw drops the reply |
| Health Watch Warning / Offline | 60 s / 120 s without a healthy heartbeat | — |
| Health Watch recovery | 2 healthy heartbeats | Closes the incident |
| Health Watch alert | after 10 minutes offline; at most 1 new alert per organization per 30 minutes | In-app, to Owners and Admins |
| Health Watch refresh | every 30 seconds | — |
| Agents announced per Gateway | 1000 | Larger rosters are rejected (close code 1002) |
| Agent id | 1–128 characters, unique, no leading or trailing spaces | — |
| Agent name / description | 256 / 4,096 characters | — |
| `connectorId` / `orgId` | 128 characters, no whitespace | Config identity pins |
| Client message id | 1–100 characters: letters, digits, `_`, `-` | Idempotent retries |
| Report details | Reason 1–64 characters; details up to 1,000 characters | — |
| Dictation clip | 2 KB to 25 MB | `Audio exceeds the 25 MB limit` |
| Read aloud | up to 4,096 characters per message | — |
| Quiet hours default | 22:00–07:00, off until enabled | — |
| Task offline wait | 15 minutes | Then the run fails with a retry option |