An AI Agent For Zoho Desk That Triages Your Tickets
Every morning a stack of new tickets waits for someone to sort them. Your agent reads them, sets the priority and drafts a reply so your support team starts with the answer.
From $10/month 30 days free No credit card
What Your Agent Does In Zoho Desk
-
Triages New Tickets
It reads each new ticket, sets the department and priority, and assigns it to the person who usually handles that topic.
-
Drafts Replies From Articles
For a password reset question it finds your knowledge base article and writes a reply that links to it.
-
Flags Tickets Going Stale
Each afternoon it lists tickets with no reply in two days, sorted by how long the customer has waited.
Ask In Your Own Words
Type it in any project chat, or send it from your phone. Your agent works in Zoho Desk for you, with your own login, and reports back in the thread.
- Triage the tickets that came in overnight and assign them by topic.
- Draft a reply to the customer asking how to update a billing address.
- Which tickets have been waiting on us for more than two days?
Use Zoho Desk With Octopus Prime
- Open Settings › Connections, choose Zoho Desk and sign in once with your own login.
- Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Zoho Desk for you without ever seeing your password.
- Choose which agents can use Zoho Desk: just yours, one project’s or the whole company’s. You approve what matters.
Questions About Zoho Desk And Your Agents
Will it answer customers on its own?
Not by default. Replies sit as drafts for your support team, and you can allow sending for narrow cases, such as order status questions.
Does it use my departments and custom fields?
Yes. It reads the departments, fields and article categories in your Zoho Desk and works within them.
Does my agent see my Zoho Desk password?
No. Your Zoho Desk login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Zoho Desk, at any time in Settings.
More Customer Support Apps
All Support Apps-
Zendesk
Replies drafted, due times watched. -
Intercom
Conversations routed and bug reports written up. -
Crisp
Conversations and help articles kept up. -
Freshdesk
Tickets sorted and replies drafted. -
Front
Shared inbox messages routed and answered. -
Gladly
Customer conversations summarized and answered faster.
Put An Agent To Work In Zoho Desk. With Your Own Login. You Approve What Matters.
From $10/month 30 days free No credit card
Zoho Desk is a trademark of its owner. All product names, logos and brands are property of their respective owners. Use does not imply endorsement.
