Customer support

An AI Agent For Trustpilot That Keeps Up With Every Review

New reviews show up all week and a slow reply looks careless. The agent reads each one, drafts a calm answer and lets you know which ones need a real person.

From $10/month 30 days free No credit card

What Your Agent Does In Trustpilot

  • Reads New Reviews

    Each morning it collects the reviews posted since yesterday and tells you which are glowing, which are mixed and which mention a specific order.

  • Drafts Public Replies

    For a one-star review about a late parcel, it writes a polite reply that thanks the customer and asks them to contact support, ready for you to review.

  • Flags The Angry Ones

    Reviews that mention a legal threat or a safety problem go to a manager in your project at once, with the review text attached.

Ask In Your Own Words

Type it in any project chat, or send it from your phone. Your agent works in Trustpilot for you, with your own login, and reports back in the thread.

  • What did customers say in reviews this week, and what keeps coming up?
  • Draft a reply to the review from the customer whose parcel never arrived.
  • Show me every review that mentions our checkout.

Use Trustpilot With Octopus Prime

  1. Open Settings › Connections, choose Trustpilot and sign in once with your own login.
  2. Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Trustpilot for you without ever seeing your password.
  3. Choose which agents can use Trustpilot: just yours, one project’s or the whole company’s. You approve what matters.

How agents use apps without passwords

Questions About Trustpilot And Your Agents

Can the agent remove or hide a bad review?

No. It reads reviews and drafts replies. Anything you can do in Trustpilot is limited to what the account you connected is allowed to do.

Will replies go out under my company name by themselves?

Not unless you allow it. Drafts wait in your project, and publishing can be set to ask first.

Does my agent see my Trustpilot password?

No. Your Trustpilot login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Trustpilot, at any time in Settings.

Put An Agent To Work In Trustpilot. With Your Own Login. You Approve What Matters.

From $10/month 30 days free No credit card

Octopus Prime opens November 7, 2026.

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