Customer support

A Re:amaze AI Agent That Keeps The Shared Inbox Moving

Email, chat and social messages all land in one place, and someone has to sort them. Your agent sorts, tags and drafts so your team just reviews.

From $10/month 30 days free No credit card

What Your Agent Does In Re:amaze

  • Sorts And Tags Messages

    It labels each new message as order, billing or feedback and assigns it to the staff member who covers that area.

  • Drafts From Canned Answers

    It picks the canned response that fits a question about sizing and personalizes it with the customer’s name and item.

  • Flags Slow Conversations

    It lists conversations waiting longer than a day for a reply and suggests who should pick each one up.

Ask In Your Own Words

Type it in any project chat, or send it from your phone. Your agent works in Re:amaze for you, with your own login, and reports back in the thread.

  • Tag and assign everything that came in since last night.
  • Draft a reply to the customer asking whether the jacket runs small.
  • Which conversations have gone more than a day without a reply?

Use Re:amaze With Octopus Prime

  1. Open Settings › Connections, choose Re:amaze and sign in once with your own login.
  2. Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Re:amaze for you without ever seeing your password.
  3. Choose which agents can use Re:amaze: just yours, one project’s or the whole company’s. You approve what matters.

How agents use apps without passwords

Questions About Re:amaze And Your Agents

Does it use my canned answers?

Yes. It starts from the canned responses and help articles in your Re:amaze and keeps to your wording.

Can it see every channel?

It sees the channels and brands the connected user can open, so a narrower user means a narrower view for the agent.

Does my agent see my Re:amaze password?

No. Your Re:amaze login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Re:amaze, at any time in Settings.

Put An Agent To Work In Re:amaze. With Your Own Login. You Approve What Matters.

From $10/month 30 days free No credit card

Octopus Prime opens November 7, 2026.

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