An AI Agent For Kustomer That Reads The Whole Customer Story
The answer is usually somewhere in the customer’s history. Your agent reads the timeline for you and hands your team a short summary with a draft reply.
From $10/month 30 days free No credit card
What Your Agent Does In Kustomer
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Summarizes The Timeline
Before anyone replies it reads the customer’s past orders, chats and emails and writes a three-line summary.
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Routes Conversations
It sends billing questions to the billing queue and delivery issues to logistics, using the labels you already have.
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Drafts Replies
It writes a reply that uses the customer’s order details and your tone, and leaves it in the conversation for approval.
Ask In Your Own Words
Type it in any project chat, or send it from your phone. Your agent works in Kustomer for you, with your own login, and reports back in the thread.
- Summarize the history for the customer who wrote in about order 4521.
- Route this morning’s unassigned conversations to the right queues.
- Draft a reply to the conversation about the damaged lamp.
Use Kustomer With Octopus Prime
- Open Settings › Connections, choose Kustomer and sign in once with your own login.
- Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Kustomer for you without ever seeing your password.
- Choose which agents can use Kustomer: just yours, one project’s or the whole company’s. You approve what matters.
Questions About Kustomer And Your Agents
Does it use my custom objects?
It reads the custom fields and objects set up in your Kustomer, such as orders, and uses them in its summaries.
Will it contact customers on its own?
No. Replies sit as drafts for your team unless you decide to let certain ones send.
Does my agent see my Kustomer password?
No. Your Kustomer login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Kustomer, at any time in Settings.
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Conversations routed and bug reports written up. -
Crisp
Conversations and help articles kept up. -
Freshdesk
Tickets sorted and replies drafted. -
Front
Shared inbox messages routed and answered. -
Gladly
Customer conversations summarized and answered faster.
Put An Agent To Work In Kustomer. With Your Own Login. You Approve What Matters.
From $10/month 30 days free No credit card
Kustomer is a trademark of its owner. All product names, logos and brands are property of their respective owners. Use does not imply endorsement.
