An AI Agent For HappyFox That Sorts And Answers Tickets
A busy help desk loses time to sorting. Your agent puts each ticket in the right category and priority, then drafts the first reply.
From $10/month 30 days free No credit card
What Your Agent Does In HappyFox
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Sets Category And Priority
It reads a new ticket about a login problem and sets the category, priority and assigned staff to match your usual rules.
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Drafts The First Reply
It writes a reply using your canned actions and knowledge base so the customer gets a useful first answer.
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Reminds Your Team
Every morning it lists open tickets that are close to their due date and who owns each of them.
Ask In Your Own Words
Type it in any project chat, or send it from your phone. Your agent works in HappyFox for you, with your own login, and reports back in the thread.
- Sort yesterday’s unassigned tickets by category and priority.
- Write a first reply for the ticket about resetting a locked account.
- Which tickets are due today and still have no reply?
Use HappyFox With Octopus Prime
- Open Settings › Connections, choose HappyFox and sign in once with your own login.
- Your login stays in your Vault, a safe your agents can use but never read. Your agent works in HappyFox for you without ever seeing your password.
- Choose which agents can use HappyFox: just yours, one project’s or the whole company’s. You approve what matters.
Questions About HappyFox And Your Agents
Can it work across several help desks?
It works with the help desk the connected HappyFox user can open, and you choose which agents get the connection.
Does it send replies by itself?
No. Replies stay drafts for review unless you allow certain ones to go out.
Does my agent see my HappyFox password?
No. Your HappyFox login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect HappyFox, at any time in Settings.
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Put An Agent To Work In HappyFox. With Your Own Login. You Approve What Matters.
From $10/month 30 days free No credit card
HappyFox is a trademark of its owner. All product names, logos and brands are property of their respective owners. Use does not imply endorsement.
