Calls, chat and meetings

An AI Agent For Aircall That Turns Calls Into Clear Next Steps

Your call center takes more calls than anyone can write up. The agent reads what happened on each one and tells the team what needs doing next.

From $10/month 30 days free No credit card

What Your Agent Does In Aircall

  • Writes Call Summaries

    For each finished call it adds two lines to your project: who rang, what they wanted and whether the problem was solved.

  • Tracks Open Callbacks

    If an agent promised to ring back by Thursday, it keeps a list and reminds the team before the day runs out.

  • Reports On Volume

    Every Friday you get a plain summary of busy hours, missed calls and the questions callers raised most often.

Ask In Your Own Words

Type it in any project chat, or send it from your phone. Your agent works in Aircall for you, with your own login, and reports back in the thread.

  • Summarize this morning’s calls on the billing line.
  • Which promised callbacks are still open from the last two days?
  • What did callers ask about most often on the support number this week?

Use Aircall With Octopus Prime

  1. Open Settings › Connections, choose Aircall and sign in once with your own login.
  2. Your login stays in your Vault, a safe your agents can use but never read. Your agent works in Aircall for you without ever seeing your password.
  3. Choose which agents can use Aircall: just yours, one project’s or the whole company’s. You approve what matters.

How agents use apps without passwords

Questions About Aircall And Your Agents

Does the agent listen in on live calls?

No. It works from the call logs and notes your Aircall account makes available after a call, not from live audio.

Can it ring a customer back?

Not by itself. It can prepare the callback list and the notes, and a person starts the call.

Does my agent see my Aircall password?

No. Your Aircall login stays in your Vault, a safe your agents can use but never read. You can remove an agent’s access, or disconnect Aircall, at any time in Settings.

Put An Agent To Work In Aircall. With Your Own Login. You Approve What Matters.

From $10/month 30 days free No credit card

Octopus Prime opens November 7, 2026.

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