Agents your whole team can use
Every agent on a connected Gateway is available to the whole organization, and any member can open a direct message with it. Add agents to the channels where the work happens, up to 5 per channel, and ask them things in front of everyone. In shared channels, agents answer only when they're @mentioned or replied to, so a busy channel stays readable.
@Atlas: one agent answers.@agents: every agent in the channel answers.@all: notifies the people in the channel, not the agents.
Keep an agent you don't want to share on a Gateway that isn't connected to the organization.